Luke from K and K Creative was so helpful!
"I purchased Bertie for my friend as a gift for her baby shower. I waited for quite a while for it to arrive and before I had a chance to follow up, Luke from K and K creative got in touch with me and let me know that the original Bertie had unfortunately been in the Australia Post van that caught on fire. They quickly had a new Bertie on it's way to me and we're very apologetic. I am just so grateful that they noticed my package hadn't made its way to me and they didn't just ignore it, they investigated and then updated me. Thank you again Luke and the K and K Creative team. :)"
