You've got questions, we've got answers
How can I track my order?
Please note you can only begin to track your order after it has been completed. Once your order has been completed you will receive an email from us or Australia Post which will include your ‘Tracking Number’. You will be able to track your order online by clicking on the link included in the email, or by entering the ‘Tracking Number’ online at http://auspost.com.au/track.
What forms of payment are accepted?
We accept Mastercard, Visa and Paypal and Shoppay. Afterpay is also available for Australian customers only.
How can I create an account?
You can create an account using your email address. By creating an account you will be able to streamline the checkout process, access exclusive offers and deals, access your complete order history and the ability to have multiple shipping address options.
This free service will provide you with a fast, and efficient experience.
How much does shipping cost?
We offer FREE shipping for all orders over $125. We know how frustrating it is to only see shipping costs at check out, which is why we offer a flat rate of $9.95 Australia wide for orders under $125.
What happens if I am out when my order is delivered?
If you requested signature delivery, a card will be left advising how your parcel can be collected. If you did not request signature on delivery, it will be left as instructed.
Can I change my order?
Once your order has been placed, it cannot be changed online. Should you wish to change it before dispatch please telephone us. If it has not been processed we will happily change it.
If it has been dispatched, we will arrange a refund or exchange for you, as long as the products are returned:
- Unused, unopened, undamaged and in original condition and packaging
- In a saleable condition upon return
- Returned within 30 days of delivery
Do I have to pay for postage if I return an order?
Unfortunately postage charges for change of mind returns or gift exchanges will be at your expense. If a product arrives damaged or it is not what you ordered, we will pay for return postage.
How do I redeem a Gift Voucher?
‘Gift Voucher’ appears as a method of payment option during checkout. If the purchase is of a higher value than the Gift Voucher, the balance can be paid by another payment selection.
I live outside Australia, can I order a gift for someone in Australia?
Yes, you can have your gifts delivered anywhere in Australia. You will have the option to select gift wrapping at check out.
I am looking for a product not on your website. Can you help?
We may be able to help. Contact us on social media with as much detail as you can and we will get back to you as soon as possible.
When do I get my refund once I have returned an item?
Once your item has been received we will process a refund within 24 hours provided it is returned in a saleable, undamaged condition within 30 days of delivery.
How quickly do you dispatch?
We make every effort to dispatch all orders received by 1pm on the same day they are received. Unexpected pressures may cause slight delays.