What is our Web Order Returns and Refund Policy?
We stand by the products we sell, and customers have the option to return products to us subject to the following conditions:
For web orders If you have changed your mind, or you are dissatisfied with the products received, we will arrange a refund or exchange for you, as long as the products are returned:
- Unused, unopened, undamaged and in original condition and packaging
- In a saleable condition upon return
- Returned within 30 days of delivery
If you wish to exchange a gift you have received, we will gladly do so subject to the above conditions.
Postage cost for change of mind returns or gift exchanges is at your expense.
If you have received a damaged product or the wrong product, we will be happy to refund both the product price and postage cost.
You can cancel part of an order or the whole order if it has not been dispatched. If your order has already been dispatched, you can return the goods once you have received them. They must comply with the undamaged, saleable condition and time limitation as above. Return costs will be your responsibility and initial postage on your order will not be refunded.
All refunds can only be processed after the original item has been returned and verified, and refunds will only be issued to the credit card that was charged for the original purchase. Should you wish, a K and K creative toys gift voucher for equal value can be issued instead of a refund.